> ## Documentation Index
> Fetch the complete documentation index at: https://docs.i-pay.money/llms.txt
> Use this file to discover all available pages before exploring further.

# Support

> Prepare the information needed for a technical request.

Before contacting support, check the [Errors](https://docs.i-pay.money/en/api-reference/errors.md) page, check your headers and reproduce the problem in Sandbox when possible.

## Information to provide

* environment: Sandbox or Live;
* approximate date and time, with time zone;
* endpoint and HTTP method;
* HTTP code and message received;
* `transaction_id`, `reference` or `public_reference`;
* payment method and country;
* steps to reproduce the problem.

## Information you must never send

* secret API key;
* webhook secret;
* password or confirmation code;
* full PAN, CVV or any other card data;
* exports containing unnecessary customer data.

For a request to be actionable, always identify the payment concerned by its reference (`transaction_id` or iMoney Encaissement reference) — **never by your secret key**. A key sent to support, even by mistake, must be regenerated immediately from the dashboard.

Technical contact: `support@i-pay.money`.


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